Salesforce Service Cloud
Provide the best customer experience with increased efficiency of your staff.
About salesforce service cloud
Salesforce Services Cloud is a CRM platform similar to the Sales Cloud but for customer service and support for any issues and grievances that may arise once the sales are completed. The service agents try to resolve their problems with the help of this platform in the most efficient way possible.
What do we offer to your business?
With Service Cloud, organizations can manage customer cases, automate repetitive tasks, and provide personalized support to their customers. Salesforce Service Cloud is a powerful customer service platform providing organizations with the tools to streamline their support processes and improve the customer satisfaction.
CASE MANAGEMENT:
Service Cloud enables organizations to manage customer cases efficiently. Cases can be automatically routed to the appropriate agent, and agents can use templates and knowledge articles to quickly resolve issues. This feature helps organizations reduce response times and improve customer satisfaction.
OMNI-CHANNEL SUPPORT:
Service Cloud allows customers to contact support through multiple channels, including phone, email, chat, and social media. This feature enables support agents to manage all customer interactions in a single platform, providing a consistent and seamless experience.
KNOWLEDGE BASE:
With this Salesforce Service Cloud benefit, we assess in creating a knowledge base for your service agents to access whenever they need so that they can provide the solutions to the issues of customers with accurate policies and procedures in mind.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer telephony integration is one of the most advanced features of Salesforce Service Cloud as it enables logging of calls automatically with the facility of knowing who is calling, and previous call records and updating the status and the priority.
AUTOMATION:
Service Cloud provides set of automation tools which help organizations to streamline their support processes. For example, flows can be set up to automatically assign cases to agents, notify customers of updates, and escalate issues when necessary. This feature helps organizations reduce manual repetitive tasks and improve accuracy and efficiency.
SELF-SERVICE PORTALS:
This feature helps organizations reduce the volume of support requests and improve customer satisfaction by allowing customers to access knowledge articles, submit their support requests and track the status of their cases further increasing efficiency of the team.
ANALYTICS:
Analytics tools in service cloud helps organizations measure and improve their support processes. It helps organizations to identify areas for improvement by giving them a 360 degree view of their metrics such as case volume, response times, and customer satisfaction. By using these metrics organizations can streamline their support processes, reduce manual tasks, and provide personalized support to their customers which helps them in improving customer satisfaction, reduce support costs, and increase efficiency.
STREAMLINED SUPPORT PROCESSES:
Reduce response time and increase overall efficiency and productivity using streamlined support case, case management, and self-service options.
How Can You Benefit from it?
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Solve Problems Anywhere
Whether you are at the office, in the field, or in the comfort of your home, chat and talk with customers from anywhere, by ordering your own Salesforce app for customer service with customized features.
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Data management
Don’t just leave the data scattered on different platforms, and have it integrated into one single database so that your service agents can get whatever they need in one place hence they do not waste their productive hours looking for information..
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Improvement of Business & Reputation
When you provide the best customer service experience out there, it retains the loyalty of the customers. It results in the expansion of your business with the improvement of its reputation. Long-term customers represent the goodwill of a company which attracts more audience hence leading to your expansion.