Establish and engage in communities for your customers, partners and employees!
Salesforce Experience Cloud was previously known as Community Cloud. This platform enables organizations to create branded digital experiences for their customers, partners, and employees. It allows businesses to connect and collaborate with their stakeholders, share information, and provide self-service support. Using Experience Cloud, businesses can create custom portals, forums, and other online communities that offer personalized experiences for each user. It also provides tools for engagement, such as gamification and social media integrations, to help businesses build stronger relationships with their stakeholders. Since Experience Cloud is built on the Salesforce platform, it is fully integrated with other Salesforce products, such as Salesforce CRM and Marketing Cloud. Businesses to tailor the look and feel of their digital experiences to match their brand and business needs. Users can also create custom pages, components, and layouts.
Users get collaboration tools with features such as forums, groups, and messaging to connect and work together, share information, and provide support.
Provides customers an option of self-service using Portals. Using these portals, customers can query and get updates on their own. This increases productivity as well as reduces the cost for the company.
Experience Cloud allows businesses to personalize their digital experiences for their users based on different aspects such as profile, location, and much more, allowing them to deliver targeted and personalized experiences and recommendations to their users.
It provides an option for organizations to integrate social media and features like gamification to help business build stronger relationships with customers, partners and employees as well.
Create, customize and manage different communities to help your customers, partners and employees according to your business needs.
It enables built-in third party integrations for you to utilize in order to streamline he processes and increase efficiency.
Salesforce Experience Cloud is easy to use on mobiles and hence customers can access help anywhere and anytime and hence retention is improved.
Secure your data and transfer it safely as Salesforce Experience Cloud ensures no threat to the confidentiality of the data.